Read “Buying Club Ordering Information” as it includes information on order minimums, freight costs and payment options. Also read “Buying Club – Set Up Manual“.
Fill out each section of the form below and click on Submit Form.
We will contact you before the end of the next business day with confirmation of your account and support to place your first order.
After your account has been set up, you may submit orders via the grocery order form for dry, chill and frozen products sold by the case, or wellness order form for natural health + personal care products sold by the each.
To reach our Grocery Customer Service Team please call 604 524 6610 or toll free 1 800 663 1838.
To reach our Wellness Customer Service Team please call 604 524 9964 or toll free 1 800 663 6559.
Horizon Grocery + Wellness is a wholesale distributor of organic and natural grocery products in the dry, chill, frozen, bulk, personal care and supplement categories serving communities throughout Western Canada.
Please note that we are not a home delivery or cash-and-carry service and that we sell within Canada only. We are sorry but we do not provide online ordering currently.
Please follow the steps to become a Buying Club with Horizon.
PAYMENT BY CREDIT CARD OR INTERAC (DEBIT CARD) We accept Visa and MasterCard as payment by phone at the time of ordering. Customers picking up orders will be offered the opton of paying by Visa, Mastercard or Interac (debit card). Credit applications are available by request.
CREDITS AND REFUNDS Requests for credits or refunds must be reported within 2 working days of receipt of goods. Please quote the invoice number when making such requests and obtain approval before arranging the return. Horizon will not accept products returned to our Warehouse without prior approval. Goods cannot be returned for credit after 30 days from delivery date. If returned goods are not the result of spoilage or our error, freight charges for their return must be prepaid and 10% stocking fee will apply.
FREIGHT CLAIMS When receiving a shipment, please check and count the order. For the purpose of freight claims, you must note any discrepancy (eg. Missing pieces, damaged goods, spoiled frozen products) on the bill of lading and have the driver acknowledge it with a signature. Please notify our Customer Service department of any discrepancy by phone and/or fax as soon as possible. Hidden damage found after the departure of the freight driver must be reported by phone and/or fax to the freight company and Horizon within 24 hours of delivery (including weekends). Damaged products must be held for return to the freight company as they become their property. Neither Horizon nor the shipping company will honour credit claims for freight-related problems that have been accepted as delivered without notification of shorts and damages on the bill of lading.
