Retail Ordering Information

Next Day Delivery and Shipping
Grocery orders placed by 4:30PM Pacific Time will be picked up, delivered or shipped the next business day. Wellness orders placed by Noon Pacific Time will be picked up, delivered or shipped the next business day. Please do not leave orders in any voice mailbox. Please see Carrier Information below for order deadlines by region if you would like to co-ship Horizon Grocery and Horizon Wellness orders together.

Payment Options (New Customers)
We accept Visa and MasterCard as payment at the time of ordering by phone. Customers picking up orders can pay by Visa, MasterCard or Interac (debit card). In-house credit financing is available upon request of a credit application.

Claims and Returns
Claims requests must be reported to our Claims departments (groceryclaims@horizondistributors.com or wellnessclaims@horizondistributors.com) within two (2) business days of receipt of goods. Please quote the invoice number when making your claim and obtain approval before arranging a return. Horizon will not accept products returned to our warehouse without prior approval. Goods cannot be returned for credit after 30 days from delivery date. If returned goods are not Horizon’s responsibility, freight charges for the return are at the customer’s expense and a 15% restocking fee will apply. All returned products must arrive at Horizon in saleable condition. Please note that Horizon will not accept returned products with store labels or price tags affixed. Horizon does not guarantee sales.

Freight Claims
When receiving your order from a carrier, please check for damages and count the pieces. For the purpose of freight claims, you must note any discrepancy (e.g. missing pieces, damaged goods, thawed frozen products) on the carrier’s bill of lading or tablet and have the driver acknowledge it with a signature. Please notify our Claims department of any discrepancy by phone, fax or email to groceryclaims@horizondistributors.com or wellnessclaims@horizondistributors.com within two business days of receipt of goods. Ice cream and frozen novelties are shipped at consignee’s risk beyond prepaid points. Hidden damage must be reported by phone, fax or email to Horizon’s Claims department and the freight company within 24 hours of receipt of goods (including weekends). Horizon cannot make a freight claim on your behalf for freight-related problems that have been accepted as delivered without notation of shorts and damages on the bill of lading.

Prices
Horizon will do our utmost to hold prices from catalogue to catalogue, but all prices are subject to change without notice. This is especially true during times of volatile currency exchange rates and changing tariffs. We will fill orders regardless of price changes unless notified otherwise.

Freight Charges (Wellness)
Freight charges will be applied to Salt Lamps shipped to Saskatchewan, Manitoba and Yukon.

Enclosures (Grocery)
Horizon Grocery will accept enclosures from other wholesalers at a surcharge of $20 each per enclosure. No fee is charged for PSC Natural Foods or Discovery Organics enclosures. Always inform the Customer Service department about enclosures when placing your order. It is your responsibility to ensure that any enclosures are delivered to Horizon the business day before your order ships from our warehouse. Please note that Horizon does not subsidize freight on enclosures. We do not accept frozen items for enclosure.