Liz Mahoney came to Horizon in 1997, after acquiring many years of experience working in retail environments at busy natural foods co-operatives in Vancouver and on Hornby Island, British Columbia.
As Customer Service Manager, Liz is responsible for a dynamic 21 person team, working in two shifts nearly 24 hours a day. Liz oversees all functions of the department, including incoming orders, invoicing, claims and reception in addition to addressing Customer Service issues as they arise.
As a result of her extensive retail experience, Liz understands the specific challenges our retail partners face in running successful operations. Her invaluable perspective assists Horizon in continuing to tailor our operations to suit the individual needs of our customers. Liz values the opportunity to exceed customer expectations by encouraging positive, personal contact and ensuring pricing integrity to each account.