HORIZON ONLINE 2.0 WEB + MOBILE APPS – THE NEXT GENERATION OF ONLINE ORDERING
These B2B online ordering apps are designed to replace our existing Horizon Online (1.0) ordering website. These apps come with advanced features that give our customers increased flexibility to scan UPC barcodes to create orders, create and share product lists, easily view their order history, and manage their own staff access securely with Store Admins.
What’s New – Horizon Online 2.0 Apps at a Glance!
Scanning Makes Ordering Easy! 
Advanced Search & Filtering
Stay Organized and Share Information
Manage Your Store Access
Requirements for Web & Mobile 2.0 App Access
User account registration and approval measures are in place to ensure that only our approved Horizon customers have access to the apps and that our systems are secure. Stores and Buying Clubs must have their accounts approved before their staff are granted access to the apps. We require the following:
- Retail Stores and Buying Clubs have an authorized person sign our User Access Agreement
- Retail Store staff and Buying Club members have approved individual User Accounts
Customer User Account Management – New Store Admin Role
Horizon has created the role of Store Admin to give stores greater control over managing their own staff accounts. Store Admins will receive notifications on their mobile devices to activate and deactivate their staff user accounts. For app access, all users will have to Create Horizon Online App Account. For more information download the Store Admin Reference. If your store doesn’t have a Store Admin set up, your account may be initially approved by Horizon’s Accounts Receivable department.
Not a Horizon Customer?
If you are not yet an approved Horizon customer, please visit our website to Become a Retail Customer or Become a Buying Club.
If you have questions, please email us at onlinesupport@horizondistributors.com
Steps to Access the Web and Mobile Apps – For Horizon Customers Only
There 3 ways to sign up for a User Account: email your name and store information to: onlinesupport@Horizondistributors.com, contact your Horizon Account Manager for more information, or go directly to the web app or download the mobile app.
Apply for Your Account Today!
STEP 1 – Create User Account Request
Web App URL: Horizon Online 2.0 Web App (Web App Instruction)
Mobile App Downloads (Mobile App Instruction)
STEP 2 – User Account Activation
Your Store’s account must be approved first, then your user account will be activated either by your Store Admin or Horizon. You will be notified of your approval within two business days.
STEP 3 – Start Using the App
Log into the app, authenticate, verify your email address again and start exploring the app.
Frequently Asked Questions
1) Why am I being asked to create a new user account to get access to the apps when I already have access to the current Horizon Online website?
All users must create a User account for the Horizon Online 2.0 Apps even if they are already using the Horizon Online 1.0. website. The apps will replace our current Horizon Online 1.0 website which is scheduled to be phased out in late 2024.
2) Which phone number should I use?
Your personal mobile phone number because the both the web and mobile apps employ two-factor authentication using text messaging.
3) Should we sign up with our personal email address or our store email?
Use a business email that is unique to you.
4) What address should I use?
Use the business address of the store where you work. Please do not enter a personal home address.
5) Can my store have more than one account associated with it?
Yes. It is a best practice for every user who needs to have access to the Horizon Online apps to create their own account.
6) If I need help with the sign-up process or have questions, who do I reach out to?
You can email Customer Service at onlinesupport@horizondistributors.com or your Account Manager with questions or concerns.
7) What is a Store Admin ?
Stores can designate one or more staff members to be a Store Admin. Your Store Admins will be responsible for verifying and approving all store staff member information before activating their Horizon Online user account under your store customer code.
8) Can I see the promotions and publications on Horizon Online ?
Yes, our publications are available only on the Horizon Online web app.
9) When will the Horizon Online 1.0 website be phased out?
In late 2024 or early Winter 2025.
10) How do I become a Horizon Customer?
To learn more about working with us, please visit our website to become a Retail Customer or Buying Club.
11) What is the difference between a website and web app?
Websites serve to inform, and web apps serve to help. The content on a website can be viewed, read, or listened to, but the user cannot manipulate it. Web applications like the Horizon Online apps provide a service for users to scan products, place online orders, view previous orders, create lists and manage staff access.